Satisfaction Guaranteed

If you receive your order and its not what you expected, then simply contact us for a Return Authorization Number within 15 days. As soon as we receive your item, your card will be credited with the purchase price minus shipping. The item must be returned in its original condition and packaging.

If the item is damaged, you get to choose from a refund or an exchange of the same item.


Shipping

Shipping is done via Fedex, UPS or our Economy Shipping option. Fedex and UPS Ground shipments are generally delivered in 1-5 business days from the date of shipping. Our Economy shipments are delivered via USPS Postal Service and can take 2-7 business days to arrive. We also have free shipping available for most orders over $100 via our Economy Shipping Method.

We ship to PO Boxes and Military Addresses via our Economy Method only. If you need an order expedited you may contact us for additional options.


We ship International

Import Duties: All international buyers must be aware that you may be charged import duties upon receipt of your item. These charges vary by country.

Some of our products such as the large pelican cases cannot be shipped international. These products require a custom shipping quote which you can get by contacting us.


How to quickly get a shipping quote

Shipping is based on the weight and destination of the item being purchased. You can add the product you want to the cart and use the mini cart on the right to get the shipping costs!. Simply click on "Quickly Calculate Shipping" and then enter your shipping information and click "update".


Government Ordering Information


DUNS: 788284516
CAGE Code: 4LNM3


Other considerations

We must charge 8.2% sales tax to residents of Washington State.

MIles Tactical will not accept return or issue credit for the following items (including, but not limited to):
  1. Body Armor
  2. Defense/Pepper Spray
  3. Items that are labeled Discontinued by Miles Tactical,-regardless of disposition by the manufacturer
  4. Undergarments (including but not limited to: underwear, socks, t-shirts, base layers)
  5. Batteries
  6. Gloves
  7. Personal Communications Products (Including EarHugger[VIDMIC] and Code Red Headsets Products)
  8. Footwear
  9. Headwear
  10. All PDU Apparel (Professional Dress Uniform)
  11. Product with retail price marking of any type
  12. Opened packages or packages showing evidence of tampering
  13. Product not in original packaging, including case pack goods
  14. Forensic testing supplies, equipment or drug and or alcohol testing kits
  15. First aid or trauma treatment products
  16. Worn or shopworn products

Any special order products (including but not limited to): specific apparel fits, vehicular modification or customization products, special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment, any product purchased for fulfillment of agency purchase order.


Purchase Orders

We accept Purchase Orders from Police Departments, Federal, State and Municipal Agencies, and Military. Please Fax the Purchase Order to (866) 736-2926


Price Matching

Do you like our products but you found the same item elsewhere for a better price? If you give us a chance we will match that price. You can simply contact us and let us know the URL of the site with the lower price and we will send you a coupon code that will meet or even beat the lower price. Its quick and easy. The coupon code is entered during checkout for instant savings.


Note: This excludes Pelican Cases