We want you to be satisfied with your purchase. That’s why we give you up 60 days to return items that are in new, unused, unworn condition with tags and all packaging attached. Additionally, we never charge a restocking fee on orders except custom built items. This is stated on the product page.
Note for Custom Built Merchandise: The custom BDU jacket and pants, Boonie Hats and BYO suits are custom made by our seamstress. Once built there are no cancellations or returns. We do accept size exchanges and this is subject to a 20% restocking fee.
Items that qualified for free shipping will refunded minus the original actual shipping costs
Need to make a return?
- Simply contact us with your request for a return and we will send you return instructions.
- You can ship the return yourself or if you are within the contiguous U.S., we can provide a traceable, insured USPS label for the actual cost of return shipping. This fee will be deducted from your refund. Print and attach the label to the outside of your package, ensuring no barcodes are obscured.
- Drop your package off at any USPS location, or Post Office
Once we receive and process your return, we will refund your order and notify you via email. Processing time typically takes 1-2 business days.
PLEASE NOTE: All clearance sales are final. We cannot accept returns on clearance, special order or customized items. We do not refund original shipping costs on returned orders. If your order qualified for free shipping you will deduct the original shipping amount from the refund.
Feel free to contact our customer relations department via email or at 800-908-9128 (M-F 9AM-4PM PT), and we will be happy to walk you through the return process.
In order to qualify for a return you must have the original packaging and the item must be in sellable as new condition.
Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.
If you receive your order and its not what you expected, then simply contact us for a Return Authorization Number within 30 days. As soon as we receive your item, your card will be credited with the purchase price minus shipping. The item must be returned in its original condition and packaging.
If the item is damaged, you get to choose from a refund or an exchange of the same item.
We have free shipping available for many of our items and most orders over $100. We get your order to you fast using UPS or USPS. UPS Ground shipments are generally delivered in 1-5 business days from the date of shipping.
We ship to PO Boxes and Military Addresses via USPS only.
We ship International
Import Duties: All international buyers must be aware that you may be charged import duties upon receipt of your item. These charges vary by country.
How to quickly get a shipping quote
Shipping is based on the weight and destination of the item being purchased. You can add the product you want to the cart and use the mini cart on the right to get the shipping costs!. Simply click on “Quickly Calculate Shipping” and then enter your shipping information and click “update”.
Government Ordering Information
CAGE Code: 4LNM3
We must charge 8.2% sales tax to residents of Washington State.
We accept Purchase Orders from Police Departments, Federal, State and Municipal Agencies, and Military. Please Fax the Purchase Order to (866) 736-2926